Customer Service/Planning Leader

  • Full Time
  • Romeo, MI

Customer Service/Planning Leader

Duties / Responsibilities of this position include:

  • Develop and manage KPI’s for the team to ensure every step of the process is functioning effectively, under control and in line with expectations from the manager of the area.
  • Train, develop, mentor and assist direct reports in all aspects of planning and customer service
  • Strong relationship building with all internal and external customers and the entire supply chain to achieve the highest level of service and quality
  • Analyze forecast and ship history in addition to customer demand to understand all product production flow (compounding, manufacturing and supply base)
  • Provide the team with training to support accurate orders coming in the system (EDI, manual process, etc)
  • Drive and take steps to improve understanding of customer rules and impact in the organization to meet these rules
  • Drive and take steps to improve the coordination of the launch of new products using L&L gate process and workflows
  • Work with IT to support process improvements


  • 5+ years supply chain experience
  • Materials management experience is a plus


  • Communication Skills
  • Developing Others
  • Relationship Management
  • Planning and Organizing
  • Problem Solving
  • Technical Aptitude

Physical Demand Analysis:

  • Continuous sitting at desk
  • Continuous computer work, keyboard typing, computer mouse, and monitor
  • Frequent standing and walking
  • Occasional lifting and carrying up to 30 pounds
  • Occasional climbing, bending, and stooping

Environmental Conditions:

  • Hot/Cold
  • Humid/Dry
  • Loud Noise
  • Dust/Vapor Fumes
  • Moving Powered Industrial Truck
  • Must be able to wear Safety Glasses and Hearing Protection.